| Illustration: Annelise Capossela/Axios |
| Google showed off an array of new artificial intelligence (AI)-driven health care tools on Tuesday, Jennifer A. Kingson reports, from a souped-up chatbot that can shed light on your medical symptoms to enhanced search features that tell you if a doctor takes Medicaid.Why it matters: There’s an arms race among big tech companies to infuse their products with AI — but the results, particularly in health care, can have unwanted consequences or pitfalls, like racial bias, privacy concerns and ethical problems.Driving the news: The “large language model” that Google has been building for the medical world — an AI chatbot called Med-PaLM 2 — now consistently passes medical exam questions with a score of 85%, placing it at “expert” doctor level, the company said.That’s an 18% improvement from the system’s previous performance, per the company, and “far surpasses similar AI models.”A rival generative AI tool, ChatGPT, also passed the medical exams — but just barely. (ChatGPT’s creator, OpenAI, just released a new, more powerful version of its underlying tech.)Google’s system is being trained to “retrieve medical knowledge, accurately answer medical questions, and provide reasoning,” the company says.Yes, but: Google acknowledges AI’s shortcomings in the medical realm.”There’s still a lot of work to be done to make sure [Med-PaLM 2] can work in real-world settings,” reads a blog post from Yossi Matias, a Google vice president of engineering and research, and Greg Corrado, its head of health AI.Google found “significant gaps” when the tool was “tested against 14 criteria — including scientific factuality, precision, medical consensus, reasoning, bias and harm,” per the post.Meanwhile: Google’s conversational AI technology Duplex has called hundreds of thousands of U.S. doctors to see if they accept Medicaid. The results are now displayed in Google Search, ahead of a March 31 re-enrollment deadline.Google search results will also soon highlight “providers that identify as community health centers offering free or low-cost care,” the company said.What they’re saying: “The future of health is consumer-driven,” Karen DeSalvo, Google’s chief health officer, told reporters.”People will expect a mobile-first experience with more personalized insights, services and care.”Zoom out: Google is also deploying AI tools to help offer high-quality, low-cost medical diagnostics globally.Ultrasound devices with Google AI are being used to detect breast cancer in Taiwan and determine gestational age in expecting mothers in Kenya.Another Google AI tool that checks chest X-rays for signs of tuberculosis is being used in Sub-Saharan Africa.Between the lines: The company is acutely aware of criticisms that “Dr. Google” can sometimes lead users to misleading or dangerous health guidance.To help address those concerns, it’s been adding information panels to YouTube Health about the source of some content to help users assess its credibility.Another new YouTube feature helps people “find human answers” to their health questions, said Garth Graham, director and global head of YouTube Health.Google also announced a partnership with ThroughLine, which connects users to free mental health crisis support in more than 100 countries.The big picture: Even as they take breathtaking strides toward improving health care with AI, tech companies and others have been stumbling with what they’ve unleashed.Older people covered by Medicare Advantage are finding their benefits cut off by AI algorithms no matter how dire their medical needs, a Stat News investigation found.The bottom line: Medicine will always need to rely on a healthy mix of technology and human know-how. |
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